Privacy Policy

Nal Jal Shikayat Mobile App

Last updated: 28th of July, 2025

The Public Health Engineering Department (PHED), Government of Bihar, respects and protects the privacy of all individuals using our mobile application.

This Privacy Policy outlines how we collect, use, and safeguard user information on the Nal Jal Shikayat Mobile App, which is designed to facilitate the registration and tracking of grievances/complaints related to water supply, water tap connections, and related services across the state of Bihar under the “Har Ghar Nal Jal Yojna”.

1. Information We Collect

We may collect the following information when you use the app:

Personal Information

Mobile Number (for OTP-based login/verification).
Name (if submitted during complaint registration).
Location or Address (to identify complaint area).

Complaint Details

Complaint type and description.
Uploaded images or attachments (if provided).
Timestamps and status of complaint.

Device Information

App version.
Device type and Android version (for technical support).

2. How We Use the Information

The information collected is used for the following purposes:

To register and track user complaints.
To provide status updates and alerts related to complaint resolution.
To improve service delivery under the “Har Ghar Nal Jal Yojna”.
For internal analysis and reporting by PHED.

We do not share, sell, or trade your personal information with any third party for commercial purposes.

3. Data Sharing and Disclosure

Information may be shared only with authorized PHED officers and staff for complaint resolution and service improvement.
In case of legal or regulatory requests, we may be required to disclose user data as per applicable laws.

4. Data Security

We are committed to protecting the information:

All data transfers are encrypted using secure protocols.
Access to user data is restricted to authorized personnel only.
Regular audits and monitoring are conducted for system integrity.

5. User Rights

Users have the right to:

Access the complaint details as submitted.
Request correction of inaccurate data via the support contact.
Opt-out by uninstalling the app or contacting the support team.

6. Children’s Privacy

This app is not intended for children under the age of 13. We do not knowingly collect personal information from minors.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified via app update logs or in-app notifications if major changes are made.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Public Health Engineering Department (PHED)
Government of Bihar

Website: https://state.bihar.gov.in/phed

Email: phedcgrc2024@gmail.com

Phone: 8544429024